Terms of Use

GENERAL TERMS OF USE

Last Updated: February 10, 2026

These terms of use govern the use of all services provided by GalaxyShell Internet Technologies ("GalaxyShell") through the galaxyshell.com and galaxyhosting.com.tr websites.

By visiting the GalaxyShell website, creating an account or purchasing any of our services, you declare that you have read, understood and accepted these terms of use.

Parties:

Service Provider: GalaxyShell Internet Technologies — Ermenek mh. Kuleli 3 sk. No:7 Muratpaşa / ANTALYA
Customer: The individual or legal entity purchasing or using GalaxyShell services.

Individual customers must be at least 18 years of age. Legal entities are deemed to have accepted these terms through their authorised representative. A parent or legal guardian may open an account on behalf of a user under 18; in that case, all responsibility rests with the parent or guardian.

SERVICE TERMS

1. Commencement of Service

Service begins upon completion of the customer's order and confirmation of payment. Hosting and virtual server services are automatically activated within minutes. Dedicated servers and services requiring custom configuration are set up and delivered to the customer within the specified delivery period.

2. Scope of Services

Services provided by GalaxyShell include:

Web hosting (shared, reseller, email hosting)
Virtual servers (VPS / VDS)
Dedicated server rental
Co-location services
Domain registration and management
SSL certificates
Software licenses (cPanel, Plesk, CloudLinux, LiteSpeed, etc.)
Virtual disk services

3. Customer Obligations

To use the services in compliance with applicable laws and international legal norms.
To ensure the security of account credentials and prevent unauthorised access.
To keep contact information up to date. GalaxyShell cannot be held responsible for disruptions caused by incorrect information.
Not to use server resources in shared hosting services in a way that adversely affects other customers.
To maintain regular backups of their own data.

4. GalaxyShell's Obligations

To provide the purchased service in accordance with the terms of agreement.
To perform the necessary maintenance and monitoring to keep server and network infrastructure continuously operational.
To notify customers at least 24 hours in advance regarding planned maintenance windows.
To provide a 99.9% uptime guarantee (excluding planned maintenance).
To maintain the confidentiality of customer data.
To provide technical support services 24/7.

PAYMENT AND BILLING TERMS

1. Payment Methods

Credit Card / Debit Card: Secure payment via the customer panel with 256-bit SSL.
Bank Transfer / EFT: Bank details are available in the invoice details section of the customer panel.

2. Billing Period and Renewal

Service fees are collected in advance for the payment period selected at the time of order (monthly, quarterly, semi-annual, annual).

Renewal invoices are automatically generated 14 days before the service expiry date.
Services with unpaid invoices are suspended within 3 days of the due date.
If payment is not made within 14 days, the service is permanently terminated and data is deleted.

3. Pricing

All prices are exclusive of VAT unless otherwise stated. VAT is included on the order page.
Invoices are issued in Turkish Lira (TRY). Some special packages may be priced in Euro or US Dollar.
GalaxyShell reserves the right to change prices. Existing subscriptions continue at the purchased price until the end of the active billing period.

4. Late Payment

Services are suspended for unpaid overdue invoices. No additional charge is applied for suspended services, however GalaxyShell is not responsible for data loss resulting from late payment.

5. Bank Transfer / EFT Notification

Customers paying by bank transfer or EFT must submit the payment receipt via a support ticket. The customer number or invoice number must be included in the payment description.

ACCEPTABLE USE POLICY

GalaxyShell services may only be used for lawful purposes. The following activities are strictly prohibited and, if detected, service may be immediately terminated without notice:

1. Prohibited Activities

Illegal Content: Hosting or distributing pirated software, copyright-infringing materials, child exploitation content or any other illegal content.
Spam: Bulk unsolicited email sending, phishing activities or distributing malicious links.
Cyber Attacks: Launching or facilitating DDoS attacks, brute force attempts.
Unauthorised Access: Port scanning, vulnerability research or unauthorised access attempts against other systems.
Crypto Mining: Cryptocurrency mining on shared hosting and standard VPS plans.
Excessive Resource Use: Resource consumption in shared environments that adversely affects other customers' services.
Proxy / VPN Abuse: Providing proxy or VPN services to conceal illegal activities.

2. Resource Usage Limits

A fair use policy applies to each account in shared hosting services. If excessive CPU, RAM or I/O usage is detected, the customer will be notified. If the issue persists, the account may be temporarily restricted or an upgrade to a higher-tier plan may be recommended.

3. Email Use

Recipients must have given explicit consent before bulk email is sent.
Every email must include an unsubscribe option.
Accounts receiving spam complaints are warned; repeated violations result in suspension of the email service.

4. Notification and Action

When a rule violation is detected, GalaxyShell may issue a warning, temporary suspension or permanent account closure depending on the severity of the situation. For serious violations (illegal content, cyber attacks), service may be terminated immediately without prior notice and relevant legal authorities may be notified.

SERVICE SUSPENSION AND TERMINATION

1. Grounds for Suspension

GalaxyShell may temporarily or permanently suspend service in the following circumstances:

Unpaid invoices exceeding their due date (3 days after the due date).
Detection of activity in violation of the Acceptable Use Policy.
The customer abusing server resources in a way that adversely affects the infrastructure or other customers.
Receipt of legal notification from official authorities.
Detection of situations that pose a security threat.

2. Suspension Procedure

For payment-related suspensions, an email notification is sent before the invoice due date.
For usage violations, a warning may be issued first or immediate suspension may be applied depending on the nature of the violation.
Data in suspended services is retained for a specified period; if the issue is not resolved within that period, data is permanently deleted.

3. Service Termination

By the Customer: The customer may cancel their service at any time through the customer panel or via a support ticket.
By GalaxyShell: In the event of a serious breach of contract, illegal activity or non-payment, GalaxyShell may unilaterally terminate the service.

4. After Termination

After service termination, the customer's data is retained on the server for 7 days. During this period, the customer may request their data via a support ticket. After the 7-day period expires, all data is permanently deleted and cannot be recovered.

CANCELLATION AND REFUND POLICY

1. 30-Day Money-Back Guarantee

For shared hosting services, if you submit a cancellation request within 30 days of the service start date, your payment will be refunded in full. This guarantee applies only to first-time purchases of shared hosting packages; renewal payments are excluded.

2. VPS / VDS Server Services

For virtual server services, no refund is issued after the server has been set up and delivered, as resources have been allocated. However, in cases where the service cannot be technically provided and GalaxyShell is unable to resolve the issue within a reasonable time, a pro-rated refund for the unused period may be issued.

3. Dedicated Server Services

For dedicated server rental services, no refund is issued after setup and configuration is complete. Cancellation requests are processed at the end of the current billing period.

4. Domain Services

No refunds are issued for registered domain names. Domain registration is an irreversible transaction with international organisations (ICANN, Nic.tr, etc.).

5. Software Licenses and SSL Certificates

No refunds are issued for activated software licenses (cPanel, Plesk, CloudLinux, etc.) or SSL certificates.

6. Cancellation Procedure

Cancellation requests are only accepted through the support ticket system in the customer panel or via [email protected].
Verbal requests by phone are not sufficient; written confirmation is required.
Customers must back up their data before cancellation. Access to data is not possible after the service is terminated.

7. Refund Process

Where a refund is approved, it will be processed within 5–14 business days depending on the original payment method.

LIMITATION OF LIABILITY

1. GalaxyShell's Liability

GalaxyShell's total liability arising from service disruptions shall not exceed the amount paid for the relevant service in the last 1 (one) month.

2. Excluded Damages

GalaxyShell cannot be held responsible for the following types of damage:

Indirect losses
Loss of profit
Data loss
Reputational damage
Business interruption or loss of opportunity

3. Backup Responsibility

While GalaxyShell performs weekly automatic backups for hosting services, these backups are not guaranteed. The customer is solely responsible for maintaining regular backups of their own data. GalaxyShell is not responsible for data loss occurring for any reason.

4. Third-Party Services

GalaxyShell does not accept direct liability for issues arising from third-party software such as cPanel, Plesk, CloudLinux and LiteSpeed, but provides support to the customer during the resolution process.

5. Force Majeure

Natural disasters, war, global-scale internet infrastructure failures, data center fires, power outages and similar events beyond the control of the parties shall be considered force majeure. During a force majeure event, the parties' obligations are suspended and neither party may be held responsible for delays or disruptions.

6. SLA Commitment

GalaxyShell guarantees 99.9% uptime for server and hosting services. In cases where the SLA commitment cannot be met, a service credit or service period extension proportional to the downtime will be applied to the customer's account. Planned maintenance windows are excluded from SLA calculations.

INTELLECTUAL PROPERTY RIGHTS

1. GalaxyShell's Rights

All content, logos, graphics, designs, software and trademarks on the GalaxyShell website are the intellectual property of GalaxyShell Internet Technologies. Unauthorised copying, reproduction, distribution or modification of these materials may result in legal action.

2. Customer Content

The customer guarantees that all content hosted on GalaxyShell servers complies with copyright and intellectual property rights. The customer is solely responsible for any content that infringes copyright.

3. DMCA / Copyright Notices

Copyright infringement notices may be sent to [email protected]. GalaxyShell reserves the right to remove relevant content or block access in response to valid notices.

4. Licensed Software

The use of third-party software provided through GalaxyShell (cPanel, Plesk, CloudLinux, etc.) is subject to the license agreements of the respective software vendors. The customer may only use this software within the scope of the applicable license terms.

CHANGES TO TERMS

GalaxyShell reserves the right to update and modify these terms of use at any time.

1. Notification

When significant changes are made, customers will be notified by email. Changes take effect on the date they are published on the website.

2. Acceptance

Continued use of the service after changes constitutes acceptance of the updated terms. If you do not accept the changes, you retain the right to cancel your service.

3. Price Changes

Price changes are notified at least 30 days before the end of the current subscription period. Active subscriptions continue at the purchased price until the end of the current period.

You can always review the most current version of the terms of use on this page and on our Service Agreements page.

GOVERNING LAW AND JURISDICTION

1. Governing Law

These terms of use and all relations between GalaxyShell and the customer are governed by the laws of the Republic of Turkey.

2. Jurisdiction

Antalya Courts and Enforcement Offices have jurisdiction over the resolution of any disputes arising from these terms.

3. Dispute Resolution

The parties will first attempt to resolve any disputes in good faith through mutual negotiation. Disputes that cannot be resolved through negotiation may be referred to the competent court.

4. Applicable Legislation

The following legislation applies in particular under these terms:

Turkish Code of Obligations No. 6098
Turkish Commercial Code No. 6102
Personal Data Protection Law No. 6698
Law No. 5651 on Regulation of Publications on the Internet
Law No. 6563 on the Regulation of Electronic Commerce
Consumer Protection Law No. 6502

5. Contact

You can submit questions and requests regarding these terms of use through the following channels:

Email: [email protected]
Phone: 0850 466 66 07
Address: Ermenek mh. Kuleli 3 sk. No:7 Muratpaşa / ANTALYA

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